Frequently Asked Questions
1. Shipping & Delivery
How long does shipping take?
Orders are usually processed within 1–3 business days. Express delivery typically arrives within 1–2 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $100.
2. Orders & Payments
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 24 hours of purchase. After that, we may not be able to modify the order.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
3. Returns & Refunds
What is your return policy?
Due to the perishable nature of live plants, returns are not accepted. However, we offer refunds or replacements under the following conditions:
- The wrong item was shipped
- Items are missing from your order
- The plant arrived dead or severely damaged
How do I request a refund or replacement?
Please email our support team with your order number, a description of the issue, and clear photos. We’ll guide you through the process and ensure you're taken care of.
4. Product Information
Are your plants pest-free?
Yes. All our plants are carefully inspected, cleaned, and quarantined before shipping to ensure they are healthy and pest-free.
Do your products include care instructions?
Yes. Each product page includes specific care tips, lighting, and planting recommendations to help your plants thrive.
5. Contact Us
How can I contact customer support?
You can email us at aquaplantstore@outlook.com or reach out via our contact form.